You have come to the right spot if you ever wondered about what a Service Advisor does. This article will provide information about the job, its pay, and the education required. Read on for more. You may be surprised at all the responsibilities and duties associated with this job. You don't want your time to be wasted. It sounds cool, doesn't?
Job description
The Service Advisor is responsible for many responsibilities. They are often required to work in a modern, technologically-advanced environment. They are responsible for maintaining customer relationships and managing the schedule of service technicians. The Job Description of a Service advisor is as diverse as the work. However, there are some common characteristics to a Service Advisor. Here are a few of these most common tasks that this professional does.
A service advisor for automotive is responsible for providing advice to customers, recommending repairs and products, and updating customer accounts. Apart from providing customer service, the Service Advisor might also be responsible billing customers and assessing their vehicle's repair and service costs. An education minimum of GCSE is required. However, A levels or a degree focusing on Business or Management Studies may be helpful. You will be able to build your resume by having relevant customer service experience and working knowledge of mechanical terminology.
Duties
A service advisor is responsible for giving advice and information to customers on vehicle maintenance. They may also offer additional services and products, update clients accounts, estimate the time and cost of vehicle repairs or service, and provide other information. As a service advisor, you must have excellent communication skills and a thorough understanding of automotive technology. Customer listening skills are essential, as well as a solid understanding of the meanings and mechanical terms.
Besides communication skills, service advisors must be adept in using computers. They should be familiar both with different operating systems as well as collaborative tools. Also, they should be proficient in new software and tools. As customer service solutions increase in popularity, service advisors must quickly master them. Service advisors must be able handle multiple tasks and multi-tasking to meet changing customer needs. Passionate about the products and services that they sell is a must.
Salary
The average annual salary for Service Advisors is 61,600 USD. This means that 50 percent of Service Advisors earn less than this amount, while 25 percent make more. It is important to remember that this number may not be the same in every area. Therefore, it is a good idea to check actual salaries for Service advisors to get an idea of the average income. Listed below are the average salary ranges for Service Advisors.
Dealerships often view the service section as a "selling company." So compensation plans should emphasize the sales activities and the results of advisors. Advisors that increase transactional quality or decrease customer R.O. Advisors who increase transactional quality and reduce customer R.O. are paid more than the average. Advisors may be compensated with a higher than average salary if they do not achieve the desired result. Luckily, this is not difficult.
Education necessary
Service advisor jobs usually require a high school diploma, or GED. Some colleges and universities offer degrees that are related to automotive technology. An automotive technology bachelor's degree, in either automotive service technology or management, is an advantage. Highly desirable is experience in the automotive industry. Technical knowledge is required in addition to formal education. For a better chance of getting hired as a service advisor, experience in customer-service-oriented industries is helpful.
Additionally, retail experience is a benefit. Service advisors who have worked with customers or cars in the past are preferred by many employers. Some employers will promote people who have sales experience and excellent communication skills. Regardless of your background, working at a retail location is a great way to earn extra money while working with people. The average annual salary for service advisors is $71,000.
FAQ
What's the difference between a mechanic and an automotive technician?
Although they may be similar, they are not identical. Both a mechanic and an automotive technician can repair cars.
A mechanic should be able to do simple tasks quickly and have good manual dexterity. They should also be able correctly diagnose and repair any problems.
An automotive technician must be more technically proficient than a mechanic. They must be able to read blueprints and use tools such as drills and wrenches.
They must also be able perform complex procedures safely. They need to be familiar with various types of engines and electrical system.
They must also understand the interplay of different parts.
As a result, mechanics typically make less than technicians. However, both careers offer great opportunities.
What type of job is there for a car mechanic?
Three main areas of employment are available for car mechanics:
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Automotive repair shops
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Dealerships
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Independent garages
Automotive repair shops
This is where most people consider becoming a mechanic. It's also the easiest way you can get started. You can either work in a shop run by someone else, or start your business.
If you decide to work at a shop, you'll need to apply to join a union. After you are accepted to the union, you will receive training from it.
You'll be ready for work once you have completed the training.
If you plan to open your own garage you will need to register with government. Once you have registered, certain standards will be enforced.
You will receive a license to run your garage once you have registered.
You can sell spare parts or do minor repairs with your license. It will not permit you to fix major engine issues.
In addition to selling spare parts, you'll also be expected to offer advice and guidance to customers.
Dealership jobs
Most dealerships employ mechanics that specialize in one aspect of the vehicle. For example, they might only deal with brakes or only replace tires.
Some dealerships hire general mechanics to handle all aspects of car repair.
These positions often require applicants to undergo specific training before being allowed to work. Employers can then choose the best candidates for their job.
Some dealerships even recruit graduates straight from university. These graduates have no difficulty learning about cars because they already know the basics and principles of mechanical engineering.
Independent garages
Independent garages don't belong to any particular dealership. Instead, they focus on high-quality customer service.
Independent garages don't have to be associated with any particular company. This allows them to offer higher wages. This means that these jobs are usually more lucrative than those at dealerships.
Independent garages can be just as good places to work, but this does not mean they are better. Many owners prefer to run their businesses themselves rather than delegate responsibility to employees.
It is possible to work long hours, but not have any control over the day.
It is also possible to expect lower wages than you would if working at a dealer.
It's possible to switch between jobs. You can switch jobs easily if you are interested in working at a dealership. Simply ask your employer if they would be open to hiring you as a mechanic.
Alternatively, if you'd like to work at an independent garage, then you could try applying directly to the owner of the garage.
Unfortunately, finding a new job can be difficult. Many other factors can also influence the amount you earn.
Consider, for example, what type of vehicle you are repairing and whether additional labor charges will apply.
What is the length of an apprenticeship as an automotive mechanic?
The apprenticeship to become an automotive mechanic takes about three years. It includes two years of school and two years as an apprentice. The first year is used to learn all aspects of the trade including safety procedures and theory. During this time, you'll also learn how to use tools safely and efficiently. After the completion of the first year, you will spend another year on the job training. Here you'll gain valuable experience in different trades. These periods will also give you the chance to take formal courses.
The final year of this program is spent in obtaining qualifications and becoming certified in your field. These include NVQs (National Vocational Qualifications), which are awarded after passing exams covering specific topics within the industry. The HNCs (Higher National Certificates), on the other hand, cover general subjects like customer service and management. Finally, there are City & Guilds certificates that are offered for those who wish to become qualified in certain trades.
Is it easy to get a job as an automotive mechanic?
Yes, it is possible. Garages often advertise their jobs online and people just apply because it seems fun. To get your foot in front of the door, try applying for a few positions to see if any accept student applications. You could also ask your family and friends if they know anyone in the industry. They might be willing to recommend someone.
Statistics
- There were 749,900 jobs available for automotive service technicians and mechanics in 2016, which is expected to grow by six percent through 2026. (jobhero.com)
- The U.S. Bureau of Labor Statistics (BLS) reports that the job outlook for automotive service technicians and mechanics is expected to decline by 4% from 2019 to 2029. (indeed.com)
- According to the BLS, the median annual salary for automotive service technicians and mechanics in the United States was $44,050 in May 2020. (uti.edu)
External Links
How To
How to be an Automotive Technician
An automotive technician performs repairs and maintains vehicles. He/she works in car dealerships as well as auto shops, garages, and service centers. He/she works with customers to repair their cars and trucks, ATVs or snowmobiles. An automotive technician must be able to diagnose problems and make repairs quickly, safely, accurately, and efficiently.
To become an automotive technician, a person must first earn an associate's degree from a vocational college. After completing this program the student must pass the National Institute for Automotive Service Excellence exam (ASE). ASE stands as American Society of Mechanical Engineers. The ASE certification test consists two sections. One section tests knowledge of mechanical components, while the other section tests skills in practical areas. You will need to attend an authorized testing site in order to pass the test. These locations are available online or through your local automotive dealer.
After passing the test, a candidate must pass a state examination before becoming licensed as an automotive technician. This process can vary depending on where the applicant lives. Some states require that candidates attend training courses, while others permit them to learn independently. Some states allow technicians to become licensed right away after receiving their license. While others wait until they have had at least six years of experience as an automotive technician.
To get started as an automotive technician, a person should apply to a local automotive dealership. Most employees who are hired start as apprentices. Apprenticeship programs typically last three to four years. The apprenticeship program teaches students how to change oil, adjust brakes, replace tires, clean spark plugs, inspect engine compartments, and perform routine maintenance. Some students are able to perform more advanced repairs such as replacing shocks and installing air filters. Most schools offer classes during regular business hours. Some schools also offer evening classes when needed.
After completing an apprenticeship, a student becomes a journeyman. Journeymen can spend up to five years learning how major systems work, including transmissions, differentials. They also learn how to adjust steering gear and suspensions. You will also learn how to repair complicated electrical components, as well as how to remanufacture engines and rebuild transmissions. Many employers prefer to hire Journeymen because they understand the job well.
After passing the exams, candidates may be eligible to open their own shop if they pass all requirements. According to the Bureau of Labor Statistics, nearly 1.7 million automotive mechanic jobs were available in 2010. This figure is expected to rise 18 percent between 2009-2020. If a candidate decides to open his/her own shop, he/she should prepare to invest many thousands of dollars in equipment and supplies.
The salary for an automotive technician depends on several factors, including the type of employer, location, education level, and experience. A jobless person can expect to make $20,000 per year. Someone who has only a highschool diploma could earn around 21,000 dollars per year. Earnings for those with an associate's diploma are approximately $24,000/year. Technicians with bachelor's degrees earned about $27,000 per year. A master's degree earns around $32,000 per a year. A common trend is for salary increases to occur so a professional making less than $30,000 can reasonably expect to be earning $40,000 or more within a few years.